# Support

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## How to Submit a Support Request

Follow these simple steps to get in touch with our support team and submit a request for assistance

### Step 1: Access the Support Section

On the eMOBIQ AI main page, locate and click the `Support` tab at the top of the screen. This will open the support dashboard

### Step 2: Start a New Request

Click on the `Get Support` button. A pop-up form will appear, allowing you to describe your issue clearly.

<figure><img src="/files/I9oqaGMlcTGv6PEnJCQa" alt="" width="563"><figcaption></figcaption></figure>

### Step 3: Fill Out the Form

Complete the form with the following details:

* Your contact information (name, email, etc.)
* A clear description of the issue or question
* Optional: Attach a screenshot or video to help illustrate the problem

Once the form is completed, click `Create` to submit your support ticket

{% hint style="info" %}
*The more specific you are in your description, the faster we may assist you* :smile:
{% endhint %}

### Step 4: Track Your Ticket

Your ticket has now been created! You can view its progress and any responses from our team directly on the support page. We’ll work quickly to resolve your issue and keep you updated along the way.

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### Updating Your Ticket (Optional)

If you need to provide additional information after submitting your ticket:

1. Click on your ticket in the support list
2. Share updates or clarify your request
3. Click `Send` to notify the support team

<figure><img src="/files/lZmq6UmsAIuH1Djd9jyo" alt="" width="563"><figcaption></figcaption></figure>

***

### Need More Help?

{% embed url="<https://www.youtube.com/watch?v=sqOBWluA09E>" %}

You can watch our Support Walkthrough Video for a visual step-by-step guide above or on [OrangeKloud's official YouTube Channel](https://www.youtube.com/@orangekloudinc.6099/featured).

We’re always here to help — don’t hesitate to reach out!


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